As a rule, however, the premiums, increases in premiums and customer satisfaction in terms of service and performance are at the top and are weighted accordingly. Not all comparison portals present the survey results transparently and create a ranking list for health insurance companies.
Such a table can be found on neotralo.ch, which is a good guide for choosing the right health insurance. Others name only the best and the worst insurance companies in a survey or have not rated small health insurance companies. In the table, the places are allocated according to the ranking lists on the respective portals or according to the allocation of points.
It can be seen from this that the SWICA (once again) closes very well. This insurance always manages to convince its customers of its quality. The premiums, customer service and benefits are all right, and SWICA has achieved top marks for several years in a row.
Helsana also knows how to convince, but is not rated by k-tipp. The CSS, on the other hand, is rather mixed. Here the results of a customer survey are particularly impressive. Because the surveyed customers of the health insurance, who have only had good experiences so far, face customers with very negative experiences. From this it follows that the ranking is mixed.
The result is interesting for Agrisano. This health insurance was only rated by two of the five comparison portals mentioned and received very good marks from them (neotralo.ch: 4th place, moneyland.ch: 1st place). The other portals did not take the insurance companies into account, but the customers surveyed are very satisfied. The Agrisano could therefore be serious competition for SWICA, which has so far still managed to assert itself as the top dog.
Mutuel did particularly badly; only a few customers are really satisfied with this health insurance. The main reason for this is the requested repayment that is not paid even after repeated requests. Customer service is generally rated as very poor, frequent inquiries and poor availability seem to characterize this health insurance company. Even if there are satisfied customers, these are obviously those who have not yet had to obtain any real services from Mutuel, but who base their evaluation solely on the low premiums. This evaluation can turn out differently after a performance strain.
